Starting and Stopping Service

You may start your electric service by calling BED at 865-7300 between 8 a.m. and 5 p.m., or by stopping by the main office at 585 Pine Street in Burlington between 8 a.m. and 4:30 p.m., Monday through Friday, excluding holidays (note that our call-in hours are slightly different than our walk-in hours). 

Please have the following information available:

  • Social Security number,
  • driver’s license,
  • and the name, address and phone number of the nearest relative or friend not living with you.

In 1990, BED eliminated the need for a deposit from a customer starting electric service. If a customer has been through bankruptcy proceedings within the past seven years, where a balance for electrical service has been forgiven by BED, a deposit may be required.

Moving? Plan ahead and save time!

Please plan a week ahead of time to schedule a time for having your electric service disconnected or reconnected. To stop your service please let us know the date you want the electricity shut off (Monday through Friday). The power may be shut off as early as 7a.m. that day.Your forwarding address is requested when you stop service, so that you receive a final or any possible refund on your account.