Burlington Electric Department
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PAYING YOUR BILL

Your bill payment, which is due upon receipt, may be paid in a variety of ways. You may:
  • Mail it back in the return envelope that comes with your bill.
  • Bring the payment to our offices at 585 Pine Street, which includes a handy drive-through window.
  • Place your payment in one of the BED drop boxes located at:
    TD Banknorth (Main Street entrance)
    City Hall (Church Street entrance)
    Hannaford's (accepts cash payments)
    Dorset Street, Fayette Road and North Avenue

Please do not place cash in any of our night drop boxes. We can’t be held responsible. For cash payments, visit us during our regular business hours (8 a.m. to 5 p.m., Monday through Friday, excluding holidays), or use a check or money order for your payment.

Please write your customer and location ID numbers on all checks and correspondence sent to us.

During an extended vacation, you may pay your electric bill ahead of time based on bills from past years, or you may elect to use BED's convenient automatic debit or budget payment plans.

Automatic Debit

Enjoy the convenience and reliability of having your monthly electricity charges automatically deducted from your bank account. If you choose to take advantage of this service, you will receive a billing statement each month showing the amount that will be deducted from your account. Once automatic debit has been set up, then approximately 14 days after the billing statement, BED will electronically withdraw the amount from your checking account at any bank or credit union in the United States. To sign up for this free program, contact Customer Service at 802-865-7300.

The Automatic Debit process is driven only by the Customer Identification Number currently on file with the Burlington Electric Department. That number is an umbrella number covering any and all location(s) owned by the customer. Therefore, if a customer owns more than one location (such as rentals) and desires only certain location bills to be paid by automatic debit, a new and separate Customer Identification Number will have to be created by the Customer Services Area (802-865-7300) before that service can be put into effect for those specific locations.

Please be aware that it may take up to two (2) billing cycles for the automatic deduction to be initiated depending on where in the billing cycle the change was made. The first billing cycle involves a "PreNote" process wherein the bank will verify the routing and account numbers listed. If all is well, the next bill will reflect the automatic payment that will be deducted from the customer checking or savings account. If a correction or change is made, it will need an additional billing cycle to complete.
 
To download an autodebit application form, click here
 
Pay by Credit Card

BED customers are able to pay by credit card through Paymentus Corporation, a third-party automated payment service that accepts VISA, MasterCard or Discover. This allows you to pay your electric bill any time. Residential customers should click here. Commercial customers should click here.  Customers can also call an automated toll free number – 1-866-665-9575.

To access this service you will need your customer number and your location number (these numbers are located on the left side of the bill and the payment stub) and the amount you are paying.

Paymentus charges a service fee for each transaction. For residential accounts, the service fee is $3.95 for any one payment up to $1,000. For commercial accounts, the fee is $28.95 for any one payment up to $1,000. Multiple payments may be made; each one will be charged the transaction fee. This fee goes directly to the credit card company for processing the payment.

Budget Payment Plan

BED's budget payment plan allows customers who sign up to pay the same amount each month over a 12-month period. If you want to sign up for the Budget Payment Plan or have any questions please contact Customer Service at 802-865-7300.

 
Payment Problems?

If there comes a time when you can't pay all or part of your electric bill, please call our Customer Service area at 802-865-7300. We will help you make arrangements to pay your bill over time.

Set Up e-Billing

If you wish to sign up for e-billing, please call Customer Service at 802-865-7300, and have your customer ID number (which is on your bill) ready. When you sign up you will receive your bill via email. You will have the option of receiving only an e-bill or receiving both. Call today if you are interested.

Fuel Assistance

If you ever need help paying your home heating bills during the winter, see if you qualify for fuel assistance funding. Please call one of the following numbers for more information and applications:
If you are over 60 or disabled, call: 1-800-642-5119 All others, call: 1-800-479-6151 You can also call one of the following numbers:
  • Department of Social Welfare: (802) 863 7365
  • Champlain Valley Area Agency on Aging: (802) 865 0360
  • Chittenden Community Action: 802-863-6248
Understanding Your Bill

If your bill is fluctuating from month to month or appears to be higher than it should considering your usage, there are several things to consider.

A fluctuation in your bill may be due to a change in how you used energy in the previous month. Typically, a home is equipped with many energy-using appliances that are not always used the same amount each month. You may have had guests, which could have contributed to higher water usage (causing an electric water heater to run more), more lights being used (or being used longer), more laundry, cooking, etc.

The time of year is another possible reason for a bill fluctuation. During the summer months, appliances such as dehumidifiers, air conditioners, fans and swimming pool pumps are running. In the winter, most heating systems use electricity to circulate the heat. People spend more time indoors and use more lighting.

Generally, a meter is read every 30 days. This can vary by a few days meaning a higher or lower bill than average. It will state on your electric bill the number of days the bill covers.

If you think your bill has changed drastically and none of these factors apply, call Customer Service at 802-865-7300. One of our representatives may be able to offer an explanation, make arrangements to double-check the meter reading, or schedule a free energy audit.
 
Click here to read the information on the back of the monthly bill.



City of Burlington Energy Star