Billing Problems & Options
Pay by Credit or Debit Card
Pay Online »
Paymentus Corporation, a third-party automated payment service accepts VISA, MasterCard or Discover. Customers can also call an automated toll free number: 1-866-665-9575. There is no additional fee for using this payment method.
Paying By Cash or Check
- Mail it back in the return envelope that comes with your bill.
- Bring the payment to our offices at 585 Pine Street, which includes a handy drive-through window.
- Place your payment in one of the BED drop boxes located at:
TD Banknorth (Main Street entrance)
City Hall (Church Street entrance)
Hannaford's (accepts cash payments)
Dorset Street, Fayette Road and North Avenue
Please do not place cash in any of our night drop boxes. We can’t be held responsible. For cash payments, visit us during our regular business hours (8 a.m. to 5 p.m., Monday through Friday, excluding holidays), or use a check or money order for your payment.
Please write your customer and location ID numbers on all checks and correspondence sent to us.
During an extended vacation, you may pay your electric bill ahead of time based on bills from past years, or you may elect to use BED's convenient automatic debit or budget payment plans.
Budget Payment Plan (residential only)
BED's budget payment plan allows customers who sign up to pay the same amount each month over a 12-month period. If you want to sign up for the Budget Payment Plan or have any questions please contact Customer Service at 802-865-7300.
If there comes a time when you can't pay all or part of your electric bill, please call our Customer Service area at 802-865-7300. We will help you make arrangements to pay your bill over time.
Fuel Assistance (residential only)
If you ever need help paying your home heating bills during the winter, see if you qualify for fuel assistance funding. Please call one of the following numbers for more information and applications:
If you are over 60 or disabled, call: 1-800-642-5119
All others, call: 1-800-479-6151
You can also call one of the following numbers:
Department of Social Welfare: (802) 863 7365
Champlain Valley Area Agency on Aging: (802) 865 0360
Chittenden Community Action: (802) 863-6248
Resolve Billing Problems
If you have a question about your bill, please call our customer service representatives at 802-865-7300. If we are unable to resolve your problem, you may also call the Consumer Affairs Division of the Vermont Department of Public Service at 1-800-622-4496.
Understanding Your Bill
If your bill is fluctuating from month to month or appears to be higher than it should considering your usage, there are several things to consider.
A fluctuation in your bill may be due to a change in how you used energy in the previous month. Typically, a home is equipped with many energy-using appliances that are not always used the same amount each month. You may have had guests, which could have contributed to higher water usage (causing an electric water heater to run more), more lights being used (or being used longer), more laundry, cooking, etc.
The time of year is another possible reason for a bill fluctuation. During the summer months, appliances such as dehumidifiers, air conditioners, fans and swimming pool pumps are running. In the winter, most heating systems use electricity to circulate the heat. People spend more time indoors and use more lighting.
Generally, a meter is read every 30 days. This can vary by a few days meaning a higher or lower bill than average. It will state on your electric bill the number of days the bill covers.
If you think your bill has changed drastically and none of these factors apply, call Customer Service at 802-865-7300. One of our representatives may be able to offer an explanation, make arrangements to double-check the meter reading, or schedule a free energy audit.
Click here to read the information on the back of the monthly bill.
If you have any questions, please contact our Customer Service Team at 802-865-7300.