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Resumption of Disconnections for Nonpayment

In April 2022, BED eliminated pandemic-related, past-due balances for residential customers with active accounts by using American Rescue Plan Act (ARPA) funds allocated by the City of Burlington and invited eligible commercial customers with active accounts that have past-due balances to complete pandemic-related economic hardship certifications to request assistance from available ARPA funds.

Beginning on May 1, 2022, BED resumed our regular policy of disconnection for nonpayment, including sending letters to alert customers of past-due balances that could lead to disconnection of electric service.

As always, we ask our customers to please pay your electric bills on time each month to avoid any service interruptions. BED continues to offer expanded budget payment plans, and our goal always is to work with our customers to avoid any disconnections. We encourage our customers to contact the BED Customer Care team to make payment arrangements and ask questions to avoid disconnections.

 

Assistance Programs

Throughout the pandemic, BED has focused on supporting our customers who have experienced financial hardships. BED reminds our customers about the continued availability of the following assistance programs and encourages you to apply:

BED Energy
Assistance Program

Assistance is available to all income-qualified customers in the form of a monthly bill credit of 12.5%.

Vermont Homeowner
Assistance Program

Vermont HAP helps homeowners prevent home foreclosure and displacement with assistance for overdue mortgage payments, homeowners association fees, property taxes, and utilities.

Vermont Emergency Rental
Assistance Program

VERAP helps renters with pandemic-related financial challenges pay for rent, electricity, gas, water, sewer, trash removal, fuel oil, wood and pellets.

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