Scammer Alert

We’ve had reports of scammers calling some Burlingtonians threatening to shut off power for non-payment. Customers are urged to remember that, if they receive calls like this, they should hang up. Also, we recommend that our customers:

  • Do not provide payment or personal information;
  • Do not engage with the caller;
  • Do not call back that number;
  • and Call BED customer service at (802) 865-7300 to report the scam and any details, including the number the call came from, the caller’s name, and what the caller said.

Need Help Paying Your Bills?

Please read our COVID-19 Updates for the latest information from our Customer Care team. You may be eligible for one or more of the following assistance programs.

BED Temporary Energy Assistance Program

Temporary assistance is available through June 2022 to income-qualified customers in the form of a monthly bill credit to offset the new 7.5% rate increase.

Vermont Emergency Rental Assistance Program

VERAP helps renters with pandemic-related financial challenges pay for rent, electricity, gas, water, sewer, trash removal, fuel oil, wood and pellets.

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