Help Paying Your Bill

Help Paying Your Bill

If there comes a time when you are unable to pay all or part of your electric bill, please call our Customer Care Team at 802-865-7300. We will do our best to help you through a challenging time.

Further, we encourage customers to learn about opportunities to save energy and money through efficiency measures by connecting with our Energy Services team for a free consultation.

Budget Payment Plan (Residential Only)

BED’s budget payment plan allows customers who sign up to pay the same amount each month over a 12-month period. To sign up for a Budget Payment Plan or if you have any questions, please contact the Customer Care Team at 802-865-7300.

BED’s Energy Assistance Program

Qualifying customers receive a 12.5% discount on their electric bills

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BED’s Energy Assistance Program (EAP) provides income-qualified customers (including net metering) and non-profit housing organizations with a 12.5% discount on energy and customer charges. If you are not yet enrolled and have a household income at or below 185% of the federal poverty level, we encourage you to apply for BED’s EAP using the form below.

Enrollment Form

Energy Assistance Program

Terms & Conditions: Residential Customers

  • Eligibility is available to low-income customers, defined as those whose household income is at or below than the amounts below. We have set these limits at 185% of the federal poverty level.

    persons in household

    1

    2

    3

    4

    5

    6

    7

    8+

    max. income

    $27,861

    $37,814

    $47,767

    $57,720

    $67,673

    $77,626

    $87,579

    $97,532

  • Eligible Customers can opt to request BED to enroll them in the EAP Rate and verify income eligibility by providing documentation of eligibility for:
    • Vermont Seasonal Fuel Assistance,
    • 3SquaresVT,
    • VGS Energy Assistance,
    • Vermont Section 8 Assistance, or
    • for any Customers who are not able to provide eligibility documentation using any of the above income verification methods, BED will work with those Customers to find an alternative verification method.
  • Customers accepted into the Energy Assistance Program will receive a bill credit of 12.5%.
  • Customers accepted into BED’s Energy Assistance Program who later no longer qualify for the State of Vermont Fuel Assistance Program or federal Housing Choice Voucher (Section 8) Program are required to notify BED, as they no longer will be eligible for the BED’s Energy Assistance Program.
  • If you are unable to locate your Proof of Participation, contact your housing authority. We will be able to process your request after we receive your proof of participation.
    • Burlington Housing Authority (802) 864-0538
    • Winooski Housing Authority (802) 655-2360
    • Vermont State Housing Authority (802) 828-3295
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Terms & Conditions: All Housing Non-Profits

  • Eligibility is available to non-profit entities that provide housing and pay all of the electricity costs for clients and/or residents that meet the at or below 185% of federal poverty level income-eligibility threshold.
  • Such entities may include Customers that are shelter providers serving temporary, unhoused populations or Customers that are affordable housing organizations.
  • The non-profit entity must pass along the benefits of the 12.5% electric bill discount to their residents.
  • The non-profit entity must attest that all electricity costs for clients and/or residents are paid by the organization. BED will verify this attestation by confirming that there are no individually metered units at the property.
  • Interested Customers must provide documentation of the income eligibility of their clients and/or residents as follows:
  • Temporary housing shelter non-profits: an authorized Customer representative will provide a signed attestation indicating that:
    • All of its clients and/or residents meet the U.S. Department of Housing and Urban Development definition of “homeless” and/or have an annual income between $0 and $1000;
    • The non-profit pays all the electricity costs for clients and/or residents of its properties (which BED may verify by confirming there are no individually metered units at the properties); and
    • Clients and/or residents will receive a benefit that is proportionate to the clients’ and/or residents’ share of the Customer’s 12.5% EAP Rate discount. Acceptable client and/or resident benefits may include any of the following:
      • Additional housing advocate services
      • Additional transportation services
      • Additional medical services
      • Expansion of Customer’s program services, such as food, pre-shelter support services, and partnership development with other providers, such as recovery and outreach services
      • Additional wellness services
    • For Customers unable to provide any of the above benefits, BED will work with those Customers to find an acceptable alternative client and/or resident benefit.
  • Affordable housing non-profits: an authorized Customer representative will provide a signed attestation indicating that:
    • All of its clients and/or residents have provided at intake, and will continue to provide on an at least an annual basis, documentation that its clients and/or residents have a household income at or below 185% of the federal poverty level;
    • The non-profit pays all the electricity costs for clients and/or residents of its properties (which BED may verify by confirming there are no individually metered units at the properties); and
    • Clients and/or residents will receive a benefit that is proportionate to the clients’ and/or residents share of the Customer’s 12.5% EAP Rate discount. Acceptable client and/or resident benefits may include any of the following:
      • Reduced rent
      • Grocery store gift card
      • Other gift card that would help reduce monthly expenses (e.g., pharmacy gift card)
      • Another documented reduction of monthly expenses

Your Information

Service Address(es)

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BED Energy Assistance Program Tariff Sheet

Community Assistance Programs

If you ever need help paying your home heating bills during the winter, see if you qualify for fuel assistance funding. Please call one of the following numbers for more information and applications:

  • CVOEO
    • 802-863-6248
    • Hours: Mon-Fri: 9am-12pm and 1pm-4pm. First-come-first-serve daily basis. Mid-October to end of April
    • Criteria: In person unless 60 yrs+ or disabled. Have to be in Disconnect status, needs disconnect notice.
  • Salvation Army
    • 802-864-6991
    • Hours: Mon, Wed, Thurs, Fri: 9am-12pm; Season: Year-round.
    • Criteria: Must apply in Person.
  • Age Well – Agency on Aging
    • 1-800-642-5119
    • Hours: Mon-Fri: 8:30am-4:30pm. Year-round, when funds are available.
    • Criteria: 60+ Only. Must try CVOEO first. To avoid disconnect only.
  • Catholic Charities
    • 802-658-6111
    • Hours: Mon-Fri: 9am-12pm & 1pm-5pm. First-come-first-serve monthly basis. Year round.
    • Criteria: Disconnect notice needed and Photo ID
    • Appointments are on a first come, first service basis starting with 1st of each month.
  • Jump – Joint Urban Ministry Project
    • 802-862-4501
    • In person only. Thursdays and Fridays at 9am: please do not arrive before 8:45am. Please bring photo ID and updated utility bill. JUMP can provide a $75 pledge to utility bill. Services are available every 3 months for households.
  • Joseph’s House
    • 802-951-4290
    • Hours: Mon-Fri: 8am-4pm. Year-round.
    • Criteria: Appointment needed
  • Fuel Assistance – Economic Services Division
    • 1-800-479-6151
    • Season: Up to 2 times per year
    • Criteria: Must qualify through application process. Applications online www.mybenefits.vt.gov or by calling.
  • Department of Social Welfare
    • 802-863-7365
  • Champlain Valley Area Agency on Aging
    • 802-865-0360
  • Chittenden Community Action
    • 802-863-6248