Help Paying Your Bill
If there comes a time when you are unable to pay all or part of your electric bill, please call our Customer Care Team at 802-865-7300. We will do our best to help you through a challenging time.
Further, we encourage customers to learn about opportunities to save energy and money through efficiency measures by connecting with our Energy Services team for a free consultation.
Budget Payment Plan (Residential Only)
BED’s budget payment plan allows customers who sign up to pay the same amount each month over a 12-month period. To sign up for a Budget Payment Plan or if you have any questions, please contact the Customer Care Team at 802-865-7300.
BED’s Energy Assistance Program
Qualifying customers receive a 12.5% discount on their electric bills
Need Help Paying Your Bills? | Quý Vị Cần Giúp Thanh Toán Hóa Đơn? | Je, Unahitaji Usaidizi Kulipa Bili Zako?
Potrebna vam je pomoć s plaćanjem računa? | Avez-vous besoin d’aide pour payer vos factures ?
Ozali na Mposa ya Lisalisi Mpo na Kofuta Bafaktire? | Caawimo Ma Uga Baahan Tahay Bixinta Biilashaada?
Urakeneye gufashwa kuriha inyemezabuguzi zawe? | هل تحتاج إلى مساعدة في دفع فواتيرك؟
BED’s Energy Assistance Program (EAP) provides income-qualified customers (including net metering) and non-profit housing organizations with a 12.5% discount on energy and customer charges. If you are not yet enrolled and have a household income at or below 185% of the federal poverty level, we encourage you to apply for BED’s EAP using the form below.
Enrollment Form
BED Energy Assistance Program Tariff Sheet
Community Assistance Programs
If you ever need help paying your home heating bills during the winter, see if you qualify for fuel assistance funding. Please call one of the following numbers for more information and applications:
- CVOEO
- 802-863-6248
- Hours: Mon-Fri: 9am-12pm and 1pm-4pm. First-come-first-serve daily basis. Mid-October to end of April
- Criteria: In person unless 60 yrs+ or disabled. Have to be in Disconnect status, needs disconnect notice.
- Salvation Army
- 802-864-6991
- Hours: Mon, Wed, Thurs, Fri: 9am-12pm; Season: Year-round.
- Criteria: Must apply in Person.
- Age Well – Agency on Aging
- 1-800-642-5119
- Hours: Mon-Fri: 8:30am-4:30pm. Year-round, when funds are available.
- Criteria: 60+ Only. Must try CVOEO first. To avoid disconnect only.
- Catholic Charities
- 802-658-6111
- Hours: Mon-Fri: 9am-12pm & 1pm-5pm. First-come-first-serve monthly basis. Year round.
- Criteria: Disconnect notice needed and Photo ID
- Appointments are on a first come, first service basis starting with 1st of each month.
- Jump – Joint Urban Ministry Project
- 802-862-4501
- In person only. Thursdays and Fridays at 9am: please do not arrive before 8:45am. Please bring photo ID and updated utility bill. JUMP can provide a $75 pledge to utility bill. Services are available every 3 months for households.
- Joseph’s House
- 802-951-4290
- Hours: Mon-Fri: 8am-4pm. Year-round.
- Criteria: Appointment needed
- Fuel Assistance – Economic Services Division
- 1-800-479-6151
- Season: Up to 2 times per year
- Criteria: Must qualify through application process. Applications online www.mybenefits.vt.gov or by calling.
- Department of Social Welfare
- 802-863-7365
- Champlain Valley Area Agency on Aging
- 802-865-0360
- Chittenden Community Action
- 802-863-6248
