Burlington Electric Department
2018–19 Strategic Direction
MissionTo serve the energy needs of our customers in a safe, reliable, affordable, and socially responsible manner.
ValuesSafety, Integrity, Community, Engagement, Innovation
Make Burlington a "net zero energy city" across electric, thermal, and ground transportation sectors by managing demand, realizing efficiency gains, and expanding local renewable generation, while increasing system resilience.
- BED defines "net zero" as Burlington sourcing at least as much renewable energy as it consumes in energy for electric, thermal, and ground transportation purposes.
- We source energy from New England and adjoining states and territories with a strong preference for generation closest to Burlington.
- For thermal and electric, we will work toward net zero with Burlington residential, commercial, and industrial customers.
- For transportation, our goal is to make in-city travel net zero, and lower the impact of intercity travel. Air travel is not included at this time.
Establish modern, simple full-function customer care platform
Create service delivery model focused on high quality customer care
Develop web and social media platforms, plus other forms of promotion, to increase engagement
Create more equitable and accessible programs for all of our customers, especially rental and New American populations
Re-envision energy efficiency model to create even more customer value
Update BED Operating Guidelines to align fees and services with current technology
Strengthen distribution and generation assets to increase reliability and efficiency
Implement asset maintenance plan for McNeil, Winooski One, and distribution system
Pilot grid automation
Use grid analytics to improve system reliability and efficiency and enable end use technologies and programs
Modernize core technology infrastructure and business processes
Upgrade customer, financial, and meter data management information systems
Pursue business process improvements
Enhance cyber security capabilities
Upgrade communications & phone system for dispatch, customer care, and all users to assist with delivery of exceptional customer care.
Use facilities to showcase the impact of new technologies
Advance nationally significant energy innovation
Launch Solar Shopper 2.0 for community solar
Advance district energy and microgrid projects
Implement citywide demand reduction strategy
Work with broad group of stakeholders to advance electric transportation across all modes
Implement EV end use rate and advance dynamic rates
Establish mileposts to achieve net zero vision by 2030 (including an integrated approach to EE, fossil fuel reduction, demand management and distributed energy resources)
Budget and manage risk to maintain stable rates
Build a suite of financial options to support customer energy investments including pilot for tariff-based financing
Develop an organizational culture that supports a modern and comprehensive learning model to enhance employee engagement, education, safety, and training
Implement strategies to moderate future rate impacts, including alternative revenue models
Strengthen rating factors to improve Moody’s credit rating