Burlington Electric Department
2017–18 Strategic Direction
MissionTo serve the energy needs of our customers in a safe, reliable, affordable, and socially responsible manner.
ValuesSafety, Integrity, Community, Engagement, Innovation
Make Burlington a “net zero energy city” across electric, thermal, and ground transportation sectors by managing demand, realizing efficiency gains, and expanding local renewable generation, while increasing system resilience.
- BED defines “net zero” as Burlington sourcing at least as much renewable energy as it consumes in energy for electric, thermal, and transportation purposes.
- We source energy from New England and adjoining states and territories with a strong preference for generation closest to Burlington.
- For thermal and electric, we will work toward net zero with Burlington residential, commercial, and industrial customers.
- For transportation, our goal is to make in-city travel net zero, and lower the impact of intercity travel. Air travel is not included at this time.
Establish modern, simple full function customer care platform
Create service delivery model focused on high quality customer care
Develop web and social media platforms, plus other forms of promotion, to increase engagement
Focus on making our programs work for all customers, especially rental and New American populations
Coordinate with other City departments to promote customer ease-of-use
Re-envision energy efficiency model to create even more customer value
Strengthen distribution and generation assets to increase reliability and efficiency
Implement asset maintenance plan for McNeil, Winooski One, and distribution system
Establish McNeil knowledge transfer program to be completed within three years
Update field computing and pilot grid automation
Empower employees with modern technology
Overhaul IT backbone for core business functions (IT Forward)
Implement collaborative model between end user and technology
Build shared data center with City
Enhance cyber security capabilities
Advance nationally significant energy innovation
Launch solar pilot to speed adoption
Advance district energy, microgrid, and electric transportation projects
Launch citywide demand reduction strategy
Develop dynamic rates and green pricing plans
Use facilities to showcase the impact of new energy technologies
Establish mileposts to achieve vision by 2030
Integrate energy efficiency, demand reduction, and distributed resources in regulatory planning and program design
Budget and manage risk to maintain stable rates
Develop and test alternative revenue pilots
Build a suite of financial options to support solar and storage purchases
Modernize inventory system
Develop learning organization model to enhance employee education and training