New Online Account System Coming Soon!
Your online experience with Burlington Electric Department soon will be getting a new look! With this upgrade, you will have more user-friendly access to:
- Pay your electric bill,
- Communicate with our Customer Care team,
- Mobile-friendly access to your account,
- And do all the above for multiple locations (if applicable).
More improvements, including the ability to review monthly electric and solar generation, will be announced in the coming months.
Please stay tuned for updates! If you have an existing online payment account with us, all of your information will be transferred over, but you will need to reset your password to access the new system. Instructions and additional information will be announced this month!
You can now view and pay your bill online with no additional fee.
Sign Up For E-billing
Help us save paper by getting your monthly bill by e-mail.
Track Your Usage
Usage Tracker shows you your energy usage throughout the day.
Pay By Credit or Debit Card
View and Pay My Bill Online »
Paymentus Corporation, a third-party automated payment service accepts VISA, MasterCard or Discover. Customers can also call an automated toll-free number: 1-866-665-9575. There is no additional fee for using this payment method.
Paying By Cash or Check
- Mail it back in the return envelope that comes with your bill.
- Bring the payment to our offices at 585 Pine Street, which includes a handy drive-through window.
- Place your payment in one of the BED drop boxes located at:
- TD Banknorth (Main Street entrance)
- City Hall (Church Street entrance)
Please do not place cash in any of our night drop boxes. We can’t be held responsible. For cash payments, visit us during our regular business hours (8 a.m. to 5 p.m., Monday through Friday, excluding holidays), or use a check or money order for your payment.
Please write your customer and location ID numbers on all checks and correspondence sent to us.
During an extended vacation, you may pay your electric bill ahead of time based on bills from past years, or you may elect to use BED’s convenient automatic debit or budget payment plans.
Budget Payment Plan (residential only)
BED’s budget payment plan allows customers who sign up to pay the same amount each month over a 12-month period. If you want to sign up for the Budget Payment Plan or have any questions please contact Customer Service at 802-865-7300.
If there comes a time when you can’t pay all or part of your electric bill, please call our Customer Service area at 802-865-7300. We will help you make arrangements to pay your bill over time.
Fuel Assistance (Residential Only)
If you ever need help paying your home heating bills during the winter, see if you qualify for fuel assistance funding. Please call one of the following numbers for more information and applications:
Hours: Mon-Fri: 9am-12pm and 1pm-4pm. First-come-first-serve daily basis. Mid October to end of April
Criteria: In person unless 60 yrs+ or disabled. Have to be in Disconnect status, needs disco notice.
Hours: Mon, Wed, Thurs, Fri: 9am-12pm; Season: Year round.
Criteria: Must apply in Person.
Age Well – Agency on Aging
1 (800) 642-5119
Hours: Mon-Fri: 8:30am-4:30pm. Year round, when funds are available.
Criteria: 60+ Only. Must try CVOEO first. To avoid disconnect only.
Hours: Mon-Fri: 9am-12pm & 1pm-5pm. First-come-first-serve monthly basis. Year round.
Criteria: Disconnect notice needed and Photo ID
Appointments are on a first come, first service basis starting with 1st of each month.
Jump – Joint Urban Ministry Project
Hours: Doors open at 8am, people begin lining up at 7:30am. Year round.
In Person only. First-come-first-serve daily basis.
Can assist up to 11 people per day with pledges on a first come-first serve in-person basis.
(802) 951-4290 Hours: Mon-Fri: 8am-4pm. Year round.
Criteria: Appointment needed
Fuel Assistance – Economic Services Division
Season: Up to 2 times per year
Criteria: Must qualify through application process. Applications online www.mybenefits.vt.gov or by calling.
You can also call one of the following numbers:
Department of Social Welfare: 802-863-7365
Champlain Valley Area Agency on Aging: 802-865-0360
Chittenden Community Action: 802-863-6248
Resolve Billing Problems
If you have a question about your bill, please call our customer service representatives at 802-865-7300. If we are unable to resolve your problem, you may also call the Consumer Affairs Division of the Vermont Department of Public Service at 1-800-622-4496.
Why Is My Bill So High This Month?
If your bill is fluctuating from month to month or appears to be higher than it should considering your usage, there are several things to consider.
A fluctuation in your bill may be due to a change in how you used energy in the previous month. Typically, a home is equipped with many energy-using appliances that are not always used the same amount each month. You may have had guests, which could have contributed to higher water usage (causing an electric water heater to run more), more lights being used (or being used longer), more laundry, cooking, etc.
The time of year is another possible reason for a bill fluctuation. During the summer months, appliances such as dehumidifiers, air conditioners, fans and swimming pool pumps are running. In the winter, most heating systems use electricity to circulate the heat. People spend more time indoors and use more lighting.
Generally, a meter is read every 30 days. This can vary by a few days meaning a higher or lower bill than average. It will state on your electric bill the number of days the bill covers.
If you think your bill has changed drastically and none of these factors apply, call Customer Service at 802-865-7300. One of our representatives may be able to offer an explanation, make arrangements to double-check the meter reading, or schedule a free energy audit.