COVID-19 Update

To our Burlington community,

Safety – of our customers and staff team – is our number one value at Burlington Electric Department.

While all City buildings are closed until at least April 15 as we work to stop the spread of COVID-19, electric service continues and BED is continuing to provide the best possible customer care to all of you, while balancing safety concerns during these challenging times.

Our lobby, drive-thru window, and drop box at 585 Pine Street, our drop box at City Hall, and the McNeil Waste Wood Yard are temporarily closed. 

Disconnects & Late Fees

Understanding that financial challenges may be heightened during these uncertain times, BED has suspended until further notice both electric service disconnections due to late payments and late fees for all customers, residential and commercial. So that we may serve you even better, if you anticipate late payment, please contact our Customer Care team by email or phone to discuss payment plan options.

Payments & Customer Care

• Online – please visit burlingtonelectric.com/pay.
• Phone – please call (802) 865-7300 (option #2) to speak with a Customer Care Representative, who can take credit cards, debit cards, and e-check payments over the phone
• Mail – send your payments to Burlington Electric Department, 585 Pine Street, Burlington, VT 05401

To start/stop service or for billing and other questions:

• Online – please click on Contact Us or Start/Stop Service
• Phone – please call (802) 865-7300 (option #2) to speak with a Customer Care Representative, who can answer your questions

City of Burlington Resource and Recovery Center

The City also has created a new Resource and Recovery Center (RRC) to provide resources and assistance to our community on a wide variety of issues including childcare, access to food, housing, unemployment, support for vulnerable populations, and assistance for local businesses. 

• Websites – learn more about the City’s response to COVID-19 and RRC.
• Contact a Team Member –  to email or speak with a member of the City Resource and Recovery Center team, please use the following contact information: recovery@burlingtonvt.gov or (802) 755-7239.

Thank you for working with us as we take steps to continue to deliver exceptional customer care.

Please stay safe and healthy.

Team BED